Incidents reported on status page for Toggle https://service-status.usetoggle.com/ https://d1lppblt9t2x15.cloudfront.net/logos/9431ad5b08099547f72729b14a59d298.png https://service-status.usetoggle.com/ en https://service-status.usetoggle.com/ Fri, 06 Jun 2025 06:43:57 +0000 https://service-status.usetoggle.com/#6eebe4250491e635ea69fb13d99f56f6fa6a20a78deb67d354d6083a3a48cc19 Toggle API (legacy) recovered https://service-status.usetoggle.com/ Fri, 06 Jun 2025 06:43:44 +0000 https://service-status.usetoggle.com/#4c52133984c2f8eabac1c915021711a1e0bc527b12c3577c89d76c53e63d3904 Toggle POS Middleware API recovered https://service-status.usetoggle.com/ Fri, 06 Jun 2025 06:35:49 +0000 https://service-status.usetoggle.com/#4c52133984c2f8eabac1c915021711a1e0bc527b12c3577c89d76c53e63d3904 Toggle POS Middleware API went down https://service-status.usetoggle.com/ Fri, 06 Jun 2025 06:35:27 +0000 https://service-status.usetoggle.com/#6eebe4250491e635ea69fb13d99f56f6fa6a20a78deb67d354d6083a3a48cc19 Toggle API (legacy) went down https://service-status.usetoggle.com/incident/598004 Fri, 06 Jun 2025 06:29:00 -0000 https://service-status.usetoggle.com/incident/598004#7ed61b7a2ed6eec6b977c87cd2e4d89dbd8ecfcbc9c341b3a5a00c8ab3e0984b We have identified the root cause and service has now been restored. https://service-status.usetoggle.com/incident/598004 Fri, 06 Jun 2025 06:29:00 -0000 https://service-status.usetoggle.com/incident/598004#7ed61b7a2ed6eec6b977c87cd2e4d89dbd8ecfcbc9c341b3a5a00c8ab3e0984b We have identified the root cause and service has now been restored. https://service-status.usetoggle.com/ Fri, 06 Jun 2025 06:28:52 +0000 https://service-status.usetoggle.com/#4ae77487c69d921325d1b0d55d9a4070eb493a22d1928209f7daff0ff2309694 Toggle POS Middleware API recovered https://service-status.usetoggle.com/ Fri, 06 Jun 2025 06:28:26 +0000 https://service-status.usetoggle.com/#f108ca5bf3965d8e29a173479ed823517330c5f0971c5d225556c30ee02f325a Toggle API (legacy) recovered https://service-status.usetoggle.com/incident/598004 Fri, 06 Jun 2025 05:51:00 -0000 https://service-status.usetoggle.com/incident/598004#f904b4694f5fb7ae8226e745b85316452d58655078177ef0cfd4b2b9094cd9d6 We are aware of an issue affecting a number of Toggle API endpoints, namely: middleware.mytoggle.io api.mytoggle.io api2.mytoggle.io This is affecting POS and some partner integration connectivity, while the Toggle shops and platform itself remain unaffected. We are investigating the issue as a priority. https://service-status.usetoggle.com/incident/598004 Fri, 06 Jun 2025 05:51:00 -0000 https://service-status.usetoggle.com/incident/598004#f904b4694f5fb7ae8226e745b85316452d58655078177ef0cfd4b2b9094cd9d6 We are aware of an issue affecting a number of Toggle API endpoints, namely: middleware.mytoggle.io api.mytoggle.io api2.mytoggle.io This is affecting POS and some partner integration connectivity, while the Toggle shops and platform itself remain unaffected. We are investigating the issue as a priority. https://service-status.usetoggle.com/ Fri, 06 Jun 2025 01:51:01 +0000 https://service-status.usetoggle.com/#4ae77487c69d921325d1b0d55d9a4070eb493a22d1928209f7daff0ff2309694 Toggle POS Middleware API went down https://service-status.usetoggle.com/ Fri, 06 Jun 2025 01:50:26 +0000 https://service-status.usetoggle.com/#f108ca5bf3965d8e29a173479ed823517330c5f0971c5d225556c30ee02f325a Toggle API (legacy) went down https://service-status.usetoggle.com/ Fri, 06 Jun 2025 01:42:28 +0000 https://service-status.usetoggle.com/#e803e8566d5a2881767b605ff3fb8cd2f609ef49905a547b42bb9de77433c891 Toggle API (legacy) recovered https://service-status.usetoggle.com/ Fri, 06 Jun 2025 01:40:29 +0000 https://service-status.usetoggle.com/#e803e8566d5a2881767b605ff3fb8cd2f609ef49905a547b42bb9de77433c891 Toggle API (legacy) went down https://service-status.usetoggle.com/ Fri, 06 Jun 2025 01:28:56 +0000 https://service-status.usetoggle.com/#9426d5a84e6cfe841c54b57708e6b6517840f0eff1b203b56db3f11910db6ed7 Toggle API (legacy) recovered https://service-status.usetoggle.com/ Fri, 06 Jun 2025 01:27:26 +0000 https://service-status.usetoggle.com/#9426d5a84e6cfe841c54b57708e6b6517840f0eff1b203b56db3f11910db6ed7 Toggle API (legacy) went down https://service-status.usetoggle.com/incident/560087 Sun, 11 May 2025 14:50:00 -0000 https://service-status.usetoggle.com/incident/560087#82cb099c07c45d6481021761c9647a979cfa93526860a7865b5495ecd93057f5 The error rates steadily increased and caused a more noticable outage on middleware.mytoggle.io and api.mytoggle.io from 12:34 - 13:53. Our engineering team managed to trace the problem back to internal DNS resolution within the "proxy" server that handles requests to these domains. The Toggle webshops and online orders were unaffected during this period. The problem was resolved shortly thereafter. We are continuing to monitor, but error rates have now returned to normal. https://service-status.usetoggle.com/incident/560087 Sun, 11 May 2025 14:50:00 -0000 https://service-status.usetoggle.com/incident/560087#82cb099c07c45d6481021761c9647a979cfa93526860a7865b5495ecd93057f5 The error rates steadily increased and caused a more noticable outage on middleware.mytoggle.io and api.mytoggle.io from 12:34 - 13:53. Our engineering team managed to trace the problem back to internal DNS resolution within the "proxy" server that handles requests to these domains. The Toggle webshops and online orders were unaffected during this period. The problem was resolved shortly thereafter. We are continuing to monitor, but error rates have now returned to normal. https://service-status.usetoggle.com/incident/560087 Sun, 11 May 2025 07:35:00 -0000 https://service-status.usetoggle.com/incident/560087#672786d3c66216f451b395b2f1289e883eb57f5edbba02d7f00a20defbc1dded Our engineers have noted that the Toggle API have been experiencing a higher than normal level of errors since 08:32 today. This is affecting: middleware.mytoggle.io api.mytoggle.io api2.mytoggle.io We are monitoring the platform closely to ensure the rate normalises. https://service-status.usetoggle.com/incident/560087 Sun, 11 May 2025 07:35:00 -0000 https://service-status.usetoggle.com/incident/560087#672786d3c66216f451b395b2f1289e883eb57f5edbba02d7f00a20defbc1dded Our engineers have noted that the Toggle API have been experiencing a higher than normal level of errors since 08:32 today. This is affecting: middleware.mytoggle.io api.mytoggle.io api2.mytoggle.io We are monitoring the platform closely to ensure the rate normalises. https://service-status.usetoggle.com/incident/554467 Wed, 30 Apr 2025 16:49:00 -0000 https://service-status.usetoggle.com/incident/554467#c76951b3285046ad272a33650786b023f95681a1a38e760ee7183954df72e743 This has now been resolved and emails are sending as expected. https://service-status.usetoggle.com/incident/554467 Wed, 30 Apr 2025 15:43:00 -0000 https://service-status.usetoggle.com/incident/554467#b699b1aadd66f7acb04662ef811329b550ae78c6aa2f183eb0d55d27680aac1d We are experiencing an issue where some gift emails are not being sent to the recipient. We are working on resolving the issue. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 05:02:35 +0000 https://service-status.usetoggle.com/incident/550400#ef4c793a4449a977de0e9328411defad7ca5943b36102d7313e890f26497c186 Maintenance completed https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 05:02:35 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 05:02:35 +0000 https://service-status.usetoggle.com/incident/550400#ef4c793a4449a977de0e9328411defad7ca5943b36102d7313e890f26497c186 Maintenance completed https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 05:02:35 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 05:02:35 +0000 https://service-status.usetoggle.com/incident/550400#ef4c793a4449a977de0e9328411defad7ca5943b36102d7313e890f26497c186 Maintenance completed https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 05:02:35 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 05:02:35 +0000 https://service-status.usetoggle.com/incident/550400#ef4c793a4449a977de0e9328411defad7ca5943b36102d7313e890f26497c186 Maintenance completed https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 05:02:35 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 05:02:35 +0000 https://service-status.usetoggle.com/incident/550400#ef4c793a4449a977de0e9328411defad7ca5943b36102d7313e890f26497c186 Maintenance completed https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 05:02:35 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 04:41:08 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 04:41:08 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 04:41:08 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 04:41:08 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 04:41:08 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 03:42:22 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 03:42:22 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 03:42:22 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 03:42:22 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 03:42:22 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 02:41:17 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 02:41:17 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 02:41:17 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 02:41:17 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 02:41:17 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 02:01:58 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 02:01:58 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 02:01:58 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 02:01:58 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 02:01:58 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 02:00:55 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 02:00:55 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 02:00:55 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 02:00:55 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/550400 Wed, 30 Apr 2025 02:00:55 -0000 https://service-status.usetoggle.com/incident/550400#5632e05e853cd2d37c6795d37243e8a3804559974815e60a66196ada14560361 Toggle will be undergoing essential maintenance on Wednesday 30th April, between 3:00am and 6:30am BST. During this window, Toggle will be unavailable for a period of time. We’ll do our best to keep any disruption to a minimum. Thank you for your understanding. https://service-status.usetoggle.com/incident/539851 Tue, 08 Apr 2025 09:10:00 -0000 https://service-status.usetoggle.com/incident/539851#79a1976ed7e1055d3265907b9096df9ef890cde3a49c6a830c8edc53e4c773ac After further checks, our initial work on moving the Middleware API resolved all other integrations, other than Zonal and Comtrex, at that time. These integrations were down between 17:30 03/04/25 and 23:45 03/04/25 https://service-status.usetoggle.com/incident/539851 Fri, 04 Apr 2025 18:36:00 -0000 https://service-status.usetoggle.com/incident/539851#8c9c1b7c17ca97e6df2fe101a7d9d1e4fd2cda8d1e10d5a3ed3323f00ae311d8 Heading into the evening and weekend, here is the latest summary in one place: ### What's been sorted? **Zonal users** Integration is operational. This was down roughly between 17:30 03/04/25 and 16:30 04/04/25. **Comtrex users** Integration is operational. This was down roughly between 17:30 03/04/25 and 18:00 04/04/25. **POS Mode** is operational. This was down roughly between 17:30 03/04/25 and 21:30 03/04/25. ### Degraded service notification remains We will not mark the solution as resolved until we conclude all integrations that could have been affected are operating as expected. Investigation continues on this. ### To recap, what happened in the first place? One of our hosting providers which houses some of our system had a power outage. This knocked services out, and we have been working to reinstate functionality. https://service-status.usetoggle.com/incident/539851 Fri, 04 Apr 2025 17:08:00 -0000 https://service-status.usetoggle.com/incident/539851#10d552fa074223424a1c4a725aa35fe579218929656c85d96cb1f04cdf0ac2b6 **Comtrex** Sale and redemption of gift cards are now working as expected through Comtrex. The *Degraded* flag is still applicable as there may be issues remaining with other integrations using Middleware. https://service-status.usetoggle.com/incident/539851 Fri, 04 Apr 2025 15:53:00 -0000 https://service-status.usetoggle.com/incident/539851#23521f4b02216a9caaeb05c55190ef97c21e1375b1fd39fdf45f76a67bf45423 We are continuing to work on resolving known Comtrex issues. While we continue to work on resolving this, it may be pragmatic to put in place communications with contingency plans to your teams for this evening's service. This page will continue to reflect the status of the issue. https://service-status.usetoggle.com/incident/539851 Fri, 04 Apr 2025 14:53:00 -0000 https://service-status.usetoggle.com/incident/539851#1659628d82a7d5fe93ab7784dffcc296d243ee2daa15ff0b8ffdbe5ed18d3a41 **Zonal** We have made progress and our Zonal integration is now functioning as expected again. We still have known ongoing issues with Comtrex integration and the team is now working on resolving this. https://service-status.usetoggle.com/incident/539851 Fri, 04 Apr 2025 10:01:00 -0000 https://service-status.usetoggle.com/incident/539851#4a0b423c498eb6c67a54e1af6c2defd9f385de6d93be6b67acc89f9df47a5570 We are receiving reports of SSL/TLS errors with some POS systems, which are connecting to the Toggle "Middleware" API. Our engineers are currently investigating this as a priority. https://service-status.usetoggle.com/incident/539464 Thu, 03 Apr 2025 22:51:00 -0000 https://service-status.usetoggle.com/incident/539464#2c346291eb3d3deafb3ee2b582d6fafae604fd37e5ca4a226272f0e926cfee18 We have resolved the outage on Toggle "Middleware" affecting POS connectivity by moving the service to our AWS server centre. Connectivity should now be restored, while we continue to monitor. https://service-status.usetoggle.com/incident/539464 Thu, 03 Apr 2025 22:51:00 -0000 https://service-status.usetoggle.com/incident/539464#2c346291eb3d3deafb3ee2b582d6fafae604fd37e5ca4a226272f0e926cfee18 We have resolved the outage on Toggle "Middleware" affecting POS connectivity by moving the service to our AWS server centre. Connectivity should now be restored, while we continue to monitor. https://service-status.usetoggle.com/incident/539464 Thu, 03 Apr 2025 20:36:00 -0000 https://service-status.usetoggle.com/incident/539464#e8f4dc23cf4bcaef04620b573ac7f1ec0afa9e053c5c94c32901fa4db0ccf99a We have brought POS Mode back online by moving this service to our AWS server centre. Toggle "Middleware" for other POS services (Zonal, Comtrex, Access, Polaris, Orbis) is still unavailable for the time being. https://service-status.usetoggle.com/incident/539464 Thu, 03 Apr 2025 20:36:00 -0000 https://service-status.usetoggle.com/incident/539464#e8f4dc23cf4bcaef04620b573ac7f1ec0afa9e053c5c94c32901fa4db0ccf99a We have brought POS Mode back online by moving this service to our AWS server centre. Toggle "Middleware" for other POS services (Zonal, Comtrex, Access, Polaris, Orbis) is still unavailable for the time being. https://service-status.usetoggle.com/incident/539464 Thu, 03 Apr 2025 17:42:00 -0000 https://service-status.usetoggle.com/incident/539464#ee9a7e824bc9da10e15b652817cf4ddfb4173813bfa70f58cdb30103fc1ac0d9 The issue has been identified as being due to a problem with one of our upstream hosting providers. They are aware of the issue and are working on a resolution as a priority. https://service-status.usetoggle.com/incident/539464 Thu, 03 Apr 2025 17:42:00 -0000 https://service-status.usetoggle.com/incident/539464#ee9a7e824bc9da10e15b652817cf4ddfb4173813bfa70f58cdb30103fc1ac0d9 The issue has been identified as being due to a problem with one of our upstream hosting providers. They are aware of the issue and are working on a resolution as a priority. https://service-status.usetoggle.com/incident/539464 Thu, 03 Apr 2025 17:27:00 -0000 https://service-status.usetoggle.com/incident/539464#79e0584f48d4ed7f706c38767d2e5111da8672ed3bf4f8c2ee4f1998af183347 We are currently experiencing an outage with one of the APIs that serve a number of our POS integrations, including Zonal, Comtrex, Polaris, Orbis and Access. This is causing issues with in-venue redemption and sales of Toggle gift cards. Additionally, our standalone "POS Mode" is also experiencing an outage due to the same issue. Our engineers are aware of the issue and are working on a resolution as a matter of urgency. https://service-status.usetoggle.com/incident/539464 Thu, 03 Apr 2025 17:27:00 -0000 https://service-status.usetoggle.com/incident/539464#79e0584f48d4ed7f706c38767d2e5111da8672ed3bf4f8c2ee4f1998af183347 We are currently experiencing an outage with one of the APIs that serve a number of our POS integrations, including Zonal, Comtrex, Polaris, Orbis and Access. This is causing issues with in-venue redemption and sales of Toggle gift cards. Additionally, our standalone "POS Mode" is also experiencing an outage due to the same issue. Our engineers are aware of the issue and are working on a resolution as a matter of urgency. https://service-status.usetoggle.com/incident/499896 Wed, 22 Jan 2025 09:00:34 +0000 https://service-status.usetoggle.com/incident/499896#d6370f8e5dd80bff51ea68bc2a87f9ec02f84eb776c6117184f5e93288312ff2 Maintenance completed https://service-status.usetoggle.com/incident/499896 Wed, 22 Jan 2025 09:00:34 +0000 https://service-status.usetoggle.com/incident/499896#d6370f8e5dd80bff51ea68bc2a87f9ec02f84eb776c6117184f5e93288312ff2 Maintenance completed https://service-status.usetoggle.com/incident/499896 Wed, 22 Jan 2025 09:00:34 +0000 https://service-status.usetoggle.com/incident/499896#d6370f8e5dd80bff51ea68bc2a87f9ec02f84eb776c6117184f5e93288312ff2 Maintenance completed https://service-status.usetoggle.com/incident/499896 Wed, 22 Jan 2025 09:00:34 +0000 https://service-status.usetoggle.com/incident/499896#d6370f8e5dd80bff51ea68bc2a87f9ec02f84eb776c6117184f5e93288312ff2 Maintenance completed https://service-status.usetoggle.com/incident/499896 Wed, 22 Jan 2025 09:00:34 +0000 https://service-status.usetoggle.com/incident/499896#d6370f8e5dd80bff51ea68bc2a87f9ec02f84eb776c6117184f5e93288312ff2 Maintenance completed https://service-status.usetoggle.com/incident/499896 Wed, 22 Jan 2025 08:00:34 -0000 https://service-status.usetoggle.com/incident/499896#4fcd5d8f8a440e24fabd7507214e482287bd3d023266c53b19d40dc96836640d We are performing essential maintenance on the Toggle platform at 8am - 9am on 22nd January 2025. The platform may be unavailable for a short period of time during this maintenance window. https://service-status.usetoggle.com/incident/499896 Wed, 22 Jan 2025 08:00:34 -0000 https://service-status.usetoggle.com/incident/499896#4fcd5d8f8a440e24fabd7507214e482287bd3d023266c53b19d40dc96836640d We are performing essential maintenance on the Toggle platform at 8am - 9am on 22nd January 2025. The platform may be unavailable for a short period of time during this maintenance window. https://service-status.usetoggle.com/incident/499896 Wed, 22 Jan 2025 08:00:34 -0000 https://service-status.usetoggle.com/incident/499896#4fcd5d8f8a440e24fabd7507214e482287bd3d023266c53b19d40dc96836640d We are performing essential maintenance on the Toggle platform at 8am - 9am on 22nd January 2025. The platform may be unavailable for a short period of time during this maintenance window. https://service-status.usetoggle.com/incident/499896 Wed, 22 Jan 2025 08:00:34 -0000 https://service-status.usetoggle.com/incident/499896#4fcd5d8f8a440e24fabd7507214e482287bd3d023266c53b19d40dc96836640d We are performing essential maintenance on the Toggle platform at 8am - 9am on 22nd January 2025. The platform may be unavailable for a short period of time during this maintenance window. https://service-status.usetoggle.com/incident/499896 Wed, 22 Jan 2025 08:00:34 -0000 https://service-status.usetoggle.com/incident/499896#4fcd5d8f8a440e24fabd7507214e482287bd3d023266c53b19d40dc96836640d We are performing essential maintenance on the Toggle platform at 8am - 9am on 22nd January 2025. The platform may be unavailable for a short period of time during this maintenance window. https://service-status.usetoggle.com/incident/485191 Sat, 21 Dec 2024 07:20:00 -0000 https://service-status.usetoggle.com/incident/485191#fe2f61c8c40fb5d1cc6f11f5e0c3729476f17672b3b07d4004421f242bbeac1e The issue with the database was resolved at 07:20am. https://service-status.usetoggle.com/incident/485191 Sat, 21 Dec 2024 07:20:00 -0000 https://service-status.usetoggle.com/incident/485191#fe2f61c8c40fb5d1cc6f11f5e0c3729476f17672b3b07d4004421f242bbeac1e The issue with the database was resolved at 07:20am. https://service-status.usetoggle.com/incident/485191 Sat, 21 Dec 2024 07:20:00 -0000 https://service-status.usetoggle.com/incident/485191#fe2f61c8c40fb5d1cc6f11f5e0c3729476f17672b3b07d4004421f242bbeac1e The issue with the database was resolved at 07:20am. https://service-status.usetoggle.com/incident/485191 Sat, 21 Dec 2024 07:20:00 -0000 https://service-status.usetoggle.com/incident/485191#fe2f61c8c40fb5d1cc6f11f5e0c3729476f17672b3b07d4004421f242bbeac1e The issue with the database was resolved at 07:20am. https://service-status.usetoggle.com/incident/485191 Sat, 21 Dec 2024 07:20:00 -0000 https://service-status.usetoggle.com/incident/485191#fe2f61c8c40fb5d1cc6f11f5e0c3729476f17672b3b07d4004421f242bbeac1e The issue with the database was resolved at 07:20am. https://service-status.usetoggle.com/incident/485191 Sat, 21 Dec 2024 06:02:00 -0000 https://service-status.usetoggle.com/incident/485191#4595f38fe61e85a7a2ba926169221444f4fc8fed47758f62f1542d197387cdee We started experiencing an outage on Toggle at 06:02am due to a database issue. Our engineers started to investigate immediately. https://service-status.usetoggle.com/incident/485191 Sat, 21 Dec 2024 06:02:00 -0000 https://service-status.usetoggle.com/incident/485191#4595f38fe61e85a7a2ba926169221444f4fc8fed47758f62f1542d197387cdee We started experiencing an outage on Toggle at 06:02am due to a database issue. Our engineers started to investigate immediately. https://service-status.usetoggle.com/incident/485191 Sat, 21 Dec 2024 06:02:00 -0000 https://service-status.usetoggle.com/incident/485191#4595f38fe61e85a7a2ba926169221444f4fc8fed47758f62f1542d197387cdee We started experiencing an outage on Toggle at 06:02am due to a database issue. Our engineers started to investigate immediately. https://service-status.usetoggle.com/incident/485191 Sat, 21 Dec 2024 06:02:00 -0000 https://service-status.usetoggle.com/incident/485191#4595f38fe61e85a7a2ba926169221444f4fc8fed47758f62f1542d197387cdee We started experiencing an outage on Toggle at 06:02am due to a database issue. Our engineers started to investigate immediately. https://service-status.usetoggle.com/incident/485191 Sat, 21 Dec 2024 06:02:00 -0000 https://service-status.usetoggle.com/incident/485191#4595f38fe61e85a7a2ba926169221444f4fc8fed47758f62f1542d197387cdee We started experiencing an outage on Toggle at 06:02am due to a database issue. Our engineers started to investigate immediately. https://service-status.usetoggle.com/incident/448202 Thu, 24 Oct 2024 07:00:00 +0000 https://service-status.usetoggle.com/incident/448202#2f28ae350cd6faf92bb0c8cad37df7559d4b282ac521cf211db758539f761746 Maintenance completed https://service-status.usetoggle.com/incident/448202 Thu, 24 Oct 2024 07:00:00 +0000 https://service-status.usetoggle.com/incident/448202#2f28ae350cd6faf92bb0c8cad37df7559d4b282ac521cf211db758539f761746 Maintenance completed https://service-status.usetoggle.com/incident/448202 Thu, 24 Oct 2024 07:00:00 +0000 https://service-status.usetoggle.com/incident/448202#2f28ae350cd6faf92bb0c8cad37df7559d4b282ac521cf211db758539f761746 Maintenance completed https://service-status.usetoggle.com/incident/448202 Thu, 24 Oct 2024 07:00:00 +0000 https://service-status.usetoggle.com/incident/448202#2f28ae350cd6faf92bb0c8cad37df7559d4b282ac521cf211db758539f761746 Maintenance completed https://service-status.usetoggle.com/incident/448202 Thu, 24 Oct 2024 06:00:00 -0000 https://service-status.usetoggle.com/incident/448202#5d8beb5d7964d8f3dedfcac9112b634c8d767ae09c6cb0b8742b8ea398af3aeb We are performing essential maintenance on the Toggle platform at 7am-8am BST, Thursday 24th October. The platform may be unavailable for a short period of time during this maintenance window. https://service-status.usetoggle.com/incident/448202 Thu, 24 Oct 2024 06:00:00 -0000 https://service-status.usetoggle.com/incident/448202#5d8beb5d7964d8f3dedfcac9112b634c8d767ae09c6cb0b8742b8ea398af3aeb We are performing essential maintenance on the Toggle platform at 7am-8am BST, Thursday 24th October. The platform may be unavailable for a short period of time during this maintenance window. https://service-status.usetoggle.com/incident/448202 Thu, 24 Oct 2024 06:00:00 -0000 https://service-status.usetoggle.com/incident/448202#5d8beb5d7964d8f3dedfcac9112b634c8d767ae09c6cb0b8742b8ea398af3aeb We are performing essential maintenance on the Toggle platform at 7am-8am BST, Thursday 24th October. The platform may be unavailable for a short period of time during this maintenance window. https://service-status.usetoggle.com/incident/448202 Thu, 24 Oct 2024 06:00:00 -0000 https://service-status.usetoggle.com/incident/448202#5d8beb5d7964d8f3dedfcac9112b634c8d767ae09c6cb0b8742b8ea398af3aeb We are performing essential maintenance on the Toggle platform at 7am-8am BST, Thursday 24th October. The platform may be unavailable for a short period of time during this maintenance window. https://service-status.usetoggle.com/incident/446041 Thu, 17 Oct 2024 07:30:09 +0000 https://service-status.usetoggle.com/incident/446041#d53d5105c44893e23cb03c61e8992d31fb78b15e9165465a88e9849362432a7d Maintenance completed https://service-status.usetoggle.com/incident/446041 Thu, 17 Oct 2024 07:30:09 +0000 https://service-status.usetoggle.com/incident/446041#d53d5105c44893e23cb03c61e8992d31fb78b15e9165465a88e9849362432a7d Maintenance completed https://service-status.usetoggle.com/incident/446041 Thu, 17 Oct 2024 07:30:09 +0000 https://service-status.usetoggle.com/incident/446041#d53d5105c44893e23cb03c61e8992d31fb78b15e9165465a88e9849362432a7d Maintenance completed https://service-status.usetoggle.com/incident/446041 Thu, 17 Oct 2024 07:30:09 +0000 https://service-status.usetoggle.com/incident/446041#d53d5105c44893e23cb03c61e8992d31fb78b15e9165465a88e9849362432a7d Maintenance completed https://service-status.usetoggle.com/incident/446041 Thu, 17 Oct 2024 06:00:09 -0000 https://service-status.usetoggle.com/incident/446041#8d828d22fd2a9dc5db3854dac9cf4645f09187e4e782c70d4be9e51ba9863a55 Toggle is undergoing essential maintenance and service may be affected for some users for a short period. https://service-status.usetoggle.com/incident/446041 Thu, 17 Oct 2024 06:00:09 -0000 https://service-status.usetoggle.com/incident/446041#8d828d22fd2a9dc5db3854dac9cf4645f09187e4e782c70d4be9e51ba9863a55 Toggle is undergoing essential maintenance and service may be affected for some users for a short period. https://service-status.usetoggle.com/incident/446041 Thu, 17 Oct 2024 06:00:09 -0000 https://service-status.usetoggle.com/incident/446041#8d828d22fd2a9dc5db3854dac9cf4645f09187e4e782c70d4be9e51ba9863a55 Toggle is undergoing essential maintenance and service may be affected for some users for a short period. https://service-status.usetoggle.com/incident/446041 Thu, 17 Oct 2024 06:00:09 -0000 https://service-status.usetoggle.com/incident/446041#8d828d22fd2a9dc5db3854dac9cf4645f09187e4e782c70d4be9e51ba9863a55 Toggle is undergoing essential maintenance and service may be affected for some users for a short period. https://service-status.usetoggle.com/incident/358275 Sat, 20 Apr 2024 17:18:00 -0000 https://service-status.usetoggle.com/incident/358275#22ddd818b10dc1ae364194b2601246c0af6f152e2c30947f8eb664ffa4b779da We have identified the cause, and service has been restored. https://service-status.usetoggle.com/incident/358275 Sat, 20 Apr 2024 13:15:00 -0000 https://service-status.usetoggle.com/incident/358275#ed7d8264a7e8493a46987c2a95c3c699227c3ffbd68787fd4cccd8327d31d25e The Toggle API is experiencing a partial outage. This is affecting POS integrations for in-venue sales and redemptions. Toggle webshops and dashboard are unaffected. Our engineers are working on a resolution as a priority. https://service-status.usetoggle.com/incident/321032 Thu, 11 Jan 2024 16:25:00 +0000 https://service-status.usetoggle.com/incident/321032#dca39d9851d94575072408c1bfa42dbf30426d28b24dd3bac940e9595a38951a Maintenance completed https://service-status.usetoggle.com/incident/321032 Thu, 11 Jan 2024 16:10:00 -0000 https://service-status.usetoggle.com/incident/321032#1b1067831190f149ce6ac266fdb80a340dc691421e0debff51fc88c1e293db86 We expect a short amount of downtime due to scheduled system maintenance. https://service-status.usetoggle.com/incident/321031 Wed, 10 Jan 2024 15:50:00 +0000 https://service-status.usetoggle.com/incident/321031#d4b3b0303e9798a0e5e3e318a8c78cb311d147f56aab497124f34838b3072fc4 Maintenance completed https://service-status.usetoggle.com/incident/321031 Wed, 10 Jan 2024 15:40:00 -0000 https://service-status.usetoggle.com/incident/321031#e548ba14d84b1612cda9e0f879f76af9c9a031685e0912435966bc293b9828e3 We expect a very short amount of downtime while scheduled maintenance occurs.