Previous incidents

Toggle is now fully back online and operating normally.

We experienced an infrastructure issue related to our AWS Redis caching layer. This was caused by a failover event within our Redis cluster that resulted in misrouting of some API requests. As a result, certain parts of the platform were intermittently unavailable.

We've implemented a fix by provisioning a new Redis cluster and updating our configuration accordingly. All services are now stable.

We're continuing to monitor the platfor...

We have identified the root cause and service has now been restored.

The error rates steadily increased and caused a more noticable outage on middleware.mytoggle.io and api.mytoggle.io from 12:34 - 13:53.

Our engineering team managed to trace the problem back to internal DNS resolution within the "proxy" server that handles requests to these domains.

The Toggle webshops and online orders were unaffected during this period.

The problem was resolved shortly thereafter.

We are continuing to monitor, but error rates have now returned to normal.