Elevated error rates on Toggle API
Resolved
May 11 at 03:50pm BST
The error rates steadily increased and caused a more noticable outage on middleware.mytoggle.io and api.mytoggle.io from 12:34 - 13:53.
Our engineering team managed to trace the problem back to internal DNS resolution within the "proxy" server that handles requests to these domains.
The Toggle webshops and online orders were unaffected during this period.
The problem was resolved shortly thereafter.
We are continuing to monitor, but error rates have now returned to normal.
Affected services
Toggle API
Toggle POS Middleware API
Created
May 11 at 08:35am BST
Our engineers have noted that the Toggle API have been experiencing a higher than normal level of errors since 08:32 today. This is affecting:
middleware.mytoggle.io
api.mytoggle.io
api2.mytoggle.io
We are monitoring the platform closely to ensure the rate normalises.
Affected services
Toggle API
Toggle POS Middleware API