Previous incidents

July 2025
No incidents reported
June 2025
No incidents reported
May 2025
May 11, 2025
1 incident

Elevated error rates on Toggle API

Degraded

Resolved May 11 at 03:50pm BST

The error rates steadily increased and caused a more noticable outage on middleware.mytoggle.io and api.mytoggle.io from 12:34 - 13:53.

Our engineering team managed to trace the problem back to internal DNS resolution within the "proxy" server that handles requests to these domains.

The Toggle webshops and online orders were unaffected during this period.

The problem was resolved shortly thereafter.

We are continuing to monitor, but error rates have now returned to normal.

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