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Downtime

Toggle API outage

Jul 15 at 10:39pm BST
Affected services
Toggle API
Toggle API (legacy)
Toggle Dashboard
Toggle Shops
Toggle POS Mode
Toggle POS Middleware API

Resolved
Jul 16 at 01:55am BST

Toggle is now fully back online and operating normally.

We experienced an infrastructure issue related to our AWS Redis caching layer. This was caused by a failover event within our Redis cluster that resulted in misrouting of some API requests. As a result, certain parts of the platform were intermittently unavailable.

We've implemented a fix by provisioning a new Redis cluster and updating our configuration accordingly. All services are now stable.

We're continuing to monitor the platform closely and will be conducting a full post-incident review to prevent similar issues in the future.

Thank you for your patience.

Updated
Jul 15 at 11:44pm BST

Our engineers have identified the likely root cause and are working on a resolution.

Created
Jul 15 at 10:39pm BST

We are currently investigating an outage on the Toggle API.

This is affecting all connectivity to the Toggle platform.