Previous incidents

We have identified the root cause and service has now been restored.

The error rates steadily increased and caused a more noticable outage on middleware.mytoggle.io and api.mytoggle.io from 12:34 - 13:53.

Our engineering team managed to trace the problem back to internal DNS resolution within the "proxy" server that handles requests to these domains.

The Toggle webshops and online orders were unaffected during this period.

The problem was resolved shortly thereafter.

We are continuing to monitor, but error rates have now returned to normal.

This has now been resolved and emails are sending as expected.

After further checks, our initial work on moving the Middleware API resolved all other integrations, other than Zonal and Comtrex, at that time.

These integrations were down between 17:30 03/04/25 and 23:45 03/04/25

We have resolved the outage on Toggle "Middleware" affecting POS connectivity by moving the service to our AWS server centre.

Connectivity should now be restored, while we continue to monitor.